Event Name:
Delivering Outstanding Customer Service in a Retail Business
Description
Excellent customer service is critical for increasing sales and profit, employee and customer retention, and sustaining any type of business success.  Understanding the nuances of customer service that result in outstanding customer experience is a strategy for success in any business.  You will learn the tools to a properly trained team and, or staff, improve your customer’s experience, and create a more pleasant environment for everyone.  Training topics include:  Advantages of outstanding customer service (i.e., increase sales, customer retention, theft reduction, client expectations); How to create outstanding customer service (i.e., phone, in-person, virtually); Understanding your customers’ wants and expectations; How Outstanding Customer Service leads to improved business bottom line, and Examples of Modeling Practices & Behaviors (i.e., scripts, observation, feedback, reward), and more.





 
Event Date:
06-10-25
Event Time:
09:00 AM - 11:00 AM PST
Location:
The Barrel Room
1566 Huntoon St.
Oroville, CA 95965
Contact Person:
Sophie Konuwa, Director
(phone: 5308959017)
Details:
Date: Tuesday, June 10th, 2025
Time: 9:00am - 11:00am
Location: The Barrell Room, 1566 Huntoon St., Oroville
Cost: Free
Register Here:  https://www.buttecollegesbdc.com/events/




 Links:
http://buttecollegesbdc.com